Serve Well or Perish Badly

We all are living in a world of ferocious competition. No business can afford to survive with lack-luster service.

PINTOO, Shivranjani Cross-road

Recently i have seen some examples which i am sharing with you which shows how simple things in business can harm or even kill the business.

First one, I went to ZOOMIN at Crossword at SG highway. The person at the counter was busy on phone, i waited for 5-7 minutes. When i enquired that person, if there is someone to attend me, he replied that there is con-call going on, so i may have to wait for half hour. The reply was terse and there was no politeness. He was not even concerned about the reason why i was at his counter. I went there again, same day in the afternoon, another person attended me, and i was just handed a brochure when i enquired about the T-shirt printing pricing and varieties. That could have happened at the first visit. Why the hell, i was given such service. I went there to know deeply about T-Shirt printing. Some information are available on their site. But, information given by the person who attended me on my 2nd visit was quite different.

Second one, my wife and her sister went to PINTOO to buy some dresses for my son. There clothes were not only very costly, even employees behavior was cheap. Specially, one employee behavior was so disgusting that they left the shop without buying anything. In the same building there is another shop named SHREE PRABHUKRUPA FASHION which sells children clothes of various varieties at reasonable price. They are into this business from last 50 years and are specialised in Ziayana & Childrens Wear. This is really an eye opener experience. A big shop with huge infrastructure failed where a small shop delivered proper service. Response and price were two factors which proved the make or break factor. 

Third, about 5 weeks back, when i went to Srinath Jee, me and my wife went to Sankalp Restaurant for dinner. We were surprised to see that only few customers were there as the past experience suggests that one will have to wait. Finally, when the food came, it was stale and we were deeply disappointed. Staff numbers also seemed to be lower than on previous occasions. Sankalp has also closed down their restaurant which was in Wide Angle. I have been to this particular restaurant more than hundred times. But, it seems there is something wrong with the Sankalp Group. They are loosing their focus. I know they are now entering into real estate too. It will be sad if Sankalp looses their charm. I will miss their tasty  Masala Dhosa. I have no information about their performance at many other branches. So, i am not in situation to give any strong statement. But, indications are ominous, if they don't regain their culinary touch.

These examples show that small negligence can turn the table for any business.

We all would be happy, if these things change at these mentioned places.